Vivaldi Systems Support
For Technical Support Call:
New Vivaldi Technical Support Office (Califoria) 818.541.9991
Gary is the Support Manager
Support is by Email and Remote Control. This is being done to keep our costs down for you.
Premium support is now available by phone for $99.00 a month.
Email support is free for the first year. $99.00 a year after your first year
Support packages can be arranged with the support office for as low as $30 a month for voice support.
Tech Support is now done using www.logmein.com free version. You must have an internet connection and logmein installed. We will remotely control the computer to assist you. Email vivaldi Support with your questions or issues. The Support Center is now fully automated. For phone support there is a $25.00 per call charge. (1 to 30 minutes)
Support is by Email and Remote Control. This is being done to keep our costs down for you. Premium support is now available by phone for $99.00 a month. Email support is free.
Tech Support is now done using www.logmein.com free version. You must have an internet connection and logmein installed. We will remotely control the computer to assist you. Email vivaldi Support with your questions or issues. The Support Center is now fully automated. For phone support there is a $25.00 per call charge. (1 to 30 minutes)
POS/Dry Cleaning Software for Windows
Support Contract for Vivaldi Systems
This Document is to purchase a support contract for the Cleaners listed below. Support is for 1 userUnlimited Stations at one location. License Serial Number __________________________. This support is transferable and can be resold. Support beginning _______ and ending _______. All restrictions and warranties are referred to the Vivaldi Warranty document.
Support entitles the user to:
- Voice Support by a Vivaldi Support Staff member. (Via Phone)
- Tech support will usually return calls with 24 hours. If it is an emergency you must state this in the voice mail or email correspondence. We will prioritize the call and place all emergencies first.
- Free upgrades of the software
- Link up service to your computer to view and fix issues via the internet. You must install the www.logmein.com client and have internet access for the computer(s).
- Free user assistance via email or phone.
- Phone support is limited to 10 hours a year for the base support price.
- If there are hardware issues with the computer we will help you determine that and point you to the hardware vendor for replacement or additional support. (i.e. Dell.com or Epson)
- Vivaldi Support only covers the use and functionality of the software providing that Windows, computer, and peripherals are running properly. The support contract is not a support contract for Windows or the computer or the Printers etc. You will be referred to the vendor for issues with those aspects.
- Software includes
- Vivaldi Dry Cleaning System
- The Report Writer (Includes training on writing reports and modifying existing reports)
- The Database and the Database engine.
- Onsite support for a daily fee of $150 a day (travel and expenses are billed to the customer separately) for one of the Vivaldi Technical Trainers.
- Enterprise Vivaldi Support is for the Enterprise system and does include support for the SQL Database Server. (Remote Access is Required)
Price Paid: ________________ Check No: _________________ or Visa (Call)
Pricing - $199.00 a year for the first year of software use. $99 for each additional yearDate of Support: ___________________
Support User’s Name ________________________________
Cleaners Name ____________________________________
Address ____________________________________
City/State/Zip _____________________________________
Phone for Contact: _____________________________Vivaldi Software Development Manager – Signature and Date of support
** To Purchase Support fill out the form and return the form to Vivaldi Systems or Call and Charge to Credit Card. Vivaldi will return a document like this one signed.
